Privacy Policy
Last Updated: November 2024
alpiinee assets is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services.
This policy applies to all personal data processing activities carried out by alpiinee assets in connection with our property transaction services. We process personal data in accordance with Swiss Federal Data Protection Act (FDPA) and applicable cantonal regulations.
1. Information We Collect
Personal Data You Provide
We collect information you voluntarily provide when using our services:
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Property details, transaction preferences, budget parameters
- Communication Data: Messages sent through contact forms or email correspondence
- Financial Information: Banking details (only when necessary for transactions)
Automatically Collected Data
We automatically collect certain information when you visit our website:
- Usage Data: IP address, browser type, operating system, pages visited
- Cookie Data: Information collected through cookies (see Cookie Policy)
- Analytics Data: Website usage patterns and performance metrics
2. How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
- • Providing property transaction services and responding to inquiries
- • Managing client relationships and transaction processes
- • Coordinating viewings, meetings, and communications
Communication
- • Responding to questions and providing support
- • Sending transaction updates and relevant information
- • Marketing communications (with consent)
Website Improvement
- • Analyzing website usage to improve functionality and content
- • Understanding user preferences and behavior patterns
- • Troubleshooting technical issues
Legal Compliance
- • Meeting legal and regulatory obligations
- • Maintaining records required by Swiss property regulations
- • Protecting against fraud and unauthorized activities
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications)
- Contract Performance: Processing necessary to provide requested services and fulfill contractual obligations
- Legitimate Interest: Processing for legitimate business operations, fraud prevention, and security
- Legal Obligation: Processing required to comply with Swiss laws and regulatory requirements
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third parties providing services such as hosting, analytics, and marketing (under strict confidentiality agreements)
- Professional Partners: Legal advisors, notaries, and financial institutions when necessary for transactions
- Property Partners: Other parties involved in property transactions (with your consent)
- Legal Authorities: When required by law or to protect our legal rights
We do not sell your personal data to third parties.
5. Data Protection Measures
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: Data transmission secured using SSL/TLS encryption
- Access Controls: Limited data access to authorized personnel only
- Secure Storage: Data stored on secure servers with regular backups
- Regular Audits: Periodic security reviews and vulnerability assessments
- Breach Notification: Procedures for prompt notification in case of data breaches (within 72 hours as required)
6. Data Retention
We retain your personal data for the following periods:
- Contact Form Submissions: 3 years from last contact
- Service Records: 5 years from transaction completion
- Financial Records: 7 years (as required by Swiss tax law)
- Marketing Data: Until consent is withdrawn
- Website Analytics: 26 months maximum
Data is securely deleted or anonymized after retention periods expire unless longer retention is required by law.
7. Your Rights
Under Swiss data protection law, you have the following rights:
Right to Access
Request confirmation of data processing and obtain a copy of your personal data
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (subject to legal retention requirements)
Right to Data Portability
Receive your personal data in a structured, commonly used format
Right to Object
Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent
Withdraw consent for processing at any time (without affecting prior lawful processing)
Right to Lodge a Complaint
File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)
To exercise your rights, contact us at:
We will respond to your request within 30 days.
8. International Data Transfers
Your personal data is primarily processed and stored in Switzerland. If we transfer data outside Switzerland, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate data protection (as recognized by Swiss authorities)
- Standard contractual clauses approved by Swiss authorities
- Binding corporate rules for international service providers
9. Contact Information
For questions about this Privacy Policy or our data practices:
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through website notice or email. The "Last Updated" date indicates when the policy was last revised. Continued use of our services after updates constitutes acceptance of the revised policy.